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Event Article:


A behind the scenes look inside Tackle Warehouse (continued)
 

Before an item can be ordered it needs to be set up in the system. At the same time that the buyers are working on descriptions all the new products from the manufacturers are sent to imaging where pictures are taken. Tackle Warehouse is famous for giving anglers a look at the product from many different angles, and rather than use stock images from the manufacturers Tackle Warehouse prefers to shoot each and every product with the angles that they believe best represent the product to anglers.

 


Products are scanned with a wireless system for inventory accuracy

So what happens when you actually place an order online? The order is generated at Tackle Warehouse and an employee will actually pick your order by hand, making sure that your order is accurate and the product being shipped to you meets strict quality standards. Quality is important and employees actually check and label every product that arrives when it is first received from the manufacturer.


Rich shows us the well stocked rod inventory

Looking at the sheer amount of product in the aisles in the warehouse we found it amazing that employees can pick and pull orders so quickly and accurately. There is a system in place where each item is organized into sections and hot items are actually put in the easiest to reach zones on the shelves.


Brandon is head of the Customer Service team

Rich allowed us to test the system and we selected five different products from different categories, he was able to find the exact products within seconds and had the whole order pulled within minutes. A rolling cart with trays holds each customer’s order and a wireless barcode scanner logs each item from the order. Tackle Warehouse has the entire process down to a science and the inventory system is quite robust and tied directly into the website.

 
Clark is in charge of all receiving

Once the items are picked and pulled they are packed up and prepared for shipment. Tackle Warehouse is leading the way in quick, affordable shipping. All Ground orders placed before 2:30pm Pacific Standard Time will be picked, packed, and shipped that same day. All Air orders placed by 2:30 PM Pacific Standard Time will be shipped the same day. All orders over $50 receive free ground shipping. Tackle Warehouse protects fragile items like rods in extra thick tubes, and they actually eat the cost of the tubes while many other companies include the cost into “shipping and handling.”

 
New orders are picked up by fedex, Tackle Warehouse unlike most competitors offers free ground shipping on orders 50 dollars or more

Next Section: The future operation goes to the next level

 

 

 

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